At 6 Club Hotel, we understand that travel plans can change. This Refund & Cancellation Policy explains the rules applicable to room reservations, cancellations, modifications, no-shows and refunds. By making a reservation with 6 Club Hotel, the guest agrees to the terms described below.
1. Booking Cancellation
Guests may request cancellation of their reservation before the scheduled check-in date.
The refund applicable to a cancelled booking depends on the cancellation time, booking type, payment method and the cancellation terms displayed at the time of reservation.
Suggested cancellation schedule
| Cancellation Time | Refund |
|---|---|
| More than 72 hours before check-in | 100% refund |
| 48–72 hours before check-in | 75% refund |
| 24–48 hours before check-in | 50% refund |
| Less than 24 hours before check-in | No refund |
| No-show | No refund |
Note: If a specific booking confirmation states different cancellation conditions, the conditions mentioned in that booking confirmation will take priority.
2. Non-Refundable Bookings
Certain promotional, discounted or special-rate reservations may be offered as non-refundable bookings.
For these reservations:
- Cancellation may not qualify for a refund.
- Changing the dates may not be permitted.
- Failure to arrive may result in the complete booking amount being forfeited.
- Any applicable terms will be clearly communicated during the booking process.
3. No-Show Policy
If a guest does not arrive at the hotel on the scheduled check-in date and has not informed the hotel in advance, the reservation may be treated as a no-show.
In such cases, the hotel may retain the applicable booking amount and cancel the remaining reservation.
4. Late Arrival
If you expect to arrive late, please contact the hotel in advance.
A late arrival does not automatically qualify for a refund or reduction in the room tariff. Subject to availability and booking conditions, the hotel may hold the room for the guest.
5. Early Check-Out
If a guest checks out earlier than the originally reserved departure date, the unused nights are not automatically refundable.
Any refund or adjustment will depend on the applicable rate plan and the hotel’s cancellation terms.
6. Date Modification
Guests may request a change to their check-in or check-out dates.
Date modifications are subject to:
- Room availability
- Rate differences
- Booking conditions
- Applicable cancellation charges
- Special/promotional rate restrictions
If the new dates have a higher room rate, the guest may be required to pay the difference.
7. Hotel-Initiated Cancellation
In exceptional circumstances, 6 Club Hotel may need to cancel a reservation because of operational issues, safety concerns, unforeseen circumstances or circumstances beyond the hotel’s reasonable control.
Where the hotel cancels a prepaid reservation and is unable to provide the booked accommodation, the hotel will generally offer either:
- An alternative accommodation/date, subject to availability; or
- A refund of the eligible amount paid for the affected reservation.
8. Refund Processing
Approved refunds will normally be initiated by 6 Club Hotel after the cancellation has been reviewed.
The time taken for the money to appear in the guest’s account can depend on the original payment method, bank, card issuer or payment service provider.
The hotel is not responsible for delays caused by banks or third-party payment processors after the refund has been initiated.
9. Refund to Original Payment Method
Where possible, refunds will be processed to the original payment method used for the reservation.
For example:
- UPI payment → refund through the applicable payment process
- Debit/Credit Card → refund to the relevant card/payment channel
- Online payment gateway → refund through the original gateway
The guest may be asked to provide reasonable booking information to verify the reservation before a refund is processed.
10. Booking Charges & Payment Gateway Fees
Where a booking is cancelled, any non-refundable booking, convenience, processing or payment-gateway charges may be deducted where applicable and where such charges were disclosed during booking.
The exact refund amount will depend on the booking terms applicable to that reservation.
11. Duplicate Payments
If a guest accidentally makes the same payment more than once for the same reservation, the guest should contact the hotel as soon as possible.
After verification of the duplicate transaction, the additional eligible payment may be refunded through the applicable payment channel.
12. Incorrect Booking Information
Guests are responsible for checking their:
- Name
- Check-in date
- Check-out date
- Number of guests
- Room type
- Contact details
- Payment details
before completing a reservation.
If incorrect information is discovered after booking, please contact the hotel immediately. Corrections are subject to availability and booking conditions.
13. Special Offers & Promotional Bookings
Special offers, promotional rates, advance-purchase rates and other discounted bookings may have different cancellation and refund conditions.
The terms applicable to the specific offer will apply to that reservation.
14. Taxes and Government Charges
Where applicable, taxes, government charges and other mandatory fees will be handled according to the applicable booking terms and prevailing regulations.
The refund treatment of taxes and charges may differ depending on the nature of the cancellation.
15. Security Deposit
If 6 Club Hotel requires a refundable security deposit for a particular booking, the deposit may be returned after check-out once the room and hotel property have been inspected.
Deductions may apply for verified damage, missing property or other legitimate charges attributable to the guest, subject to applicable law and the hotel’s disclosed terms.
16. Cancellation Request
To request a cancellation, guests should contact 6 Club Hotel using the contact details provided in their booking confirmation or official hotel communication.
Guests should provide:
- Booking/reservation number
- Guest name
- Check-in date
- Registered phone number or email
- Reason for cancellation, where requested
A cancellation should be considered confirmed only after the hotel or applicable booking system provides confirmation.
17. Disputes Regarding Refunds
If a guest believes that a refund has not been processed correctly, they should contact 6 Club Hotel with the relevant booking and payment information.
The hotel will review the reservation and payment records and communicate the applicable resolution.
18. Policy Changes
6 Club Hotel reserves the right to update or modify this Refund & Cancellation Policy when necessary. The policy applicable to a reservation will generally be the policy communicated to the guest at the time of booking, subject to applicable law.